What is ABC of ICT?

ABC of ICT™ stands for the 'Attitude', 'Behaviour' and 'Culture' within ICT organizations.

In the past 10 years or so, many IT organizations have adopted ‘best practice’ frameworks such as ITIL to bring IT under control. Many organizations have failed to realize the expected benefits of these frameworks. Meanwhile IT is becoming increasingly critical to all businesses. It must be under control.

70% of ITSM improvement initiatives using ITIL are unable to demonstrate the added value or fail to achieve the desired outcomes. 52% of ITIL initiatives fail because of resistance. Many IT organizations send their staff on ITIL training to obtain a certificate in ITIL.

Why do so many fail?

ABC is like an iceberg, much of it hidden beneath the surface yet capable of stopping your improvement initiative dead in the water or sending you off on a direction you don’t want to be. This is the reason many fail, the iceberg beneath the surface has remained hidden for too long. We ignore it, we avoid discussing it. Traditional ITIL training hasn’t helped address it.

The ABC training courses and products are designed to make the hidden Iceberg visible. When it is visible you can discuss it, when you discuss it you can do something about it. The ABC of ICT™ products help you identify and address your own hidden ABC issues to ensure that your ITSM initiatives do realize value and help you overcome the resistance that causes many initiatives to fail.

Why do we think our products can help?

It is our belief that it is the ABC ‘Worst practices’ that will determine the success or failure of your ITSM improvement initiatives, not the frameworks and the models.