What can you do to solve this?
In a survey we conducted using the ABC cards 94% agreed to the statement:
"Current ITIL training does not adequately help us address ABC issues".
It is this current lack of support that led us to develop our ABC offerings and to stimulate Training and Consulting companies to develop their own ABC offerings.
What will adding ABC to your portfolio/services bring?
Ensure that Best Practice frameworks like ITSM delivers the value needed by the business by:
- involve staff in addressing ABC worst practices
- improve customer and user focus
- creating buy-in and overcome resistance
- embedding newly desired behavior
- add focus to your improvement initiatives
How can you achieve this?
- Supplement ITIL training courses bij adding ABC, making them more practical and successful
- Free standing ABC of ICT workshops
- Exercises and business simulations to improve your team
